Low-down on global issue of employee onboarding

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Webinar delivers low-down on global issue of employee onboarding

What exactly is employee onboarding and why do businesses need to change the way they’re tackling this critical area of operations? A recent webinar by webonboarding aims to set out the global issues of employee onboarding and work through how this can be improved for a new hire.

The info packed session provides an opportunity to hear expert knowledge and industry advice on an aspect of recruitment that so many companies are struggling to manage.

Employee onboarding covers the process of turning chosen candidates into productive and content employees . It’s a task that’s estimated to take up just under a quarter (24 percent) of HR managers’ time.

Effective employee onboarding requires the ability to manage the flow of communications between HR, hiring managers and onboardees - this includes everything from contracts and references to payroll info and medical details.

For most businesses, it’s a process that’s still handled with traditional communication methods - emails, phone calls and paperwork; creating a slow and error-prone way of working.

It was the search for a better way to handle onboarding that inspired Melanie Guy, Head of HR at webexpenses, to look towards a digital solution. It was the spark that led to the development of webonboarding.

It’s this experience that she uses to provide valuable insights into the ongoing global challenges that are posed by employee onboarding and some of the best strategies to tackle them. Here’s just a taste of what’s covered in the webinar:

Q: What is onboarding?

Melanie Guy:

“Onboarding is the critical part of integrating a new starter into your business. To be effective, it should go further than issuing a contract of employment and extending a welcome on day one.  

“To properly engage new starters with your business means connecting with them from the earliest possible moment to ensure a fast, efficient and positive experience.”

Q: What are the problems with employee onboarding?


Melanie Guy:

“It’s still very much a manual process. Once the contracts have been issued, your chosen candidate often needs to be reminded to return the completed and signed documents and in turn that information needs to be re-keyed into HR and payroll systems.

“With so many HR and recruitment processes being streamlined via the use of technology, it’s incredible to think that this important part of bringing new people into our businesses is still managed manually.”

Q: What problems are caused by mismanaged onboarding?

Melanie Guy:

“A survey we commissioned last year of 4,000 workers found that 15 percent had turned down a job offer due to problems encountered during the onboarding process. Ten percent had left after just a few days and nine percent left within months of starting.

“In other words, over a third of people starting a new job are experiencing problems. It demonstrates that existing onboarding processes are simply not working.

Q: What are the global trends in employee onboarding?

Melanie Guy:

“Globally there seems to be a lack of guidelines or policy for hiring managers surrounding the onboarding process. Our research found that 38 percent of global businesses don’t have an induction plan in place.”

Q: How can businesses improve onboarding?

Melanie Guy:

“With both HR professionals and onboardees recognising that there’s a problem with the whole onboarding process, it’s time to focus on making improvements.

“With better handling of new hires, from the moment a role has been offered, onboardees are more likely to receive a positive experience and more likely to become long-term employees.

“This in turn has a positive impact on staff turnover, employee engagement and they’re more likely to become an advocate for your business and your employer brand.”

Q: What is pre-boarding?

Melanie Guy:

“Pre-boarding is a term that’s more widely used in the US than in the UK but it’s essentially the same thing; it’s engaging with preferred candidates (your onboardees) and helping them to transition into employees.

“Onboarding in the US tends to describe the process from day one of a new hire, through to induction. We view ‘onboarding’ more generally - covering the whole process from the moment an offer is made to the completion of induction.”


You can listen to the full webinar, including a complete analysis of the research findings from the 2017 global survey, here:

Webonboarding provides a smarter way to onboard new employees into your business - reducing admin time, boosting efficiency and improving employee engagement.





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